Terms and Conditions
Payment Terms
Unless otherwise stated on the invoice, payment is due on the same day of service. If payment is not made on the due date, MRD may charge interest on the overdue amount calculated on a daily basis from the due date until actual payment.
MRD may choose to charge a deposit to secure a booking confirmation. This will be invoiced separately, and will consist of a percentage of the overall service booked. Non payment of this deposit invoice will result in booking cancellation. Deposits are non-refundable.
MRD employ a third party debt collection agency. Should payment not be made, the overdue debt will be recovered through said third party agency. You will also be liable to pay all expenses and costs (including legal costs as between solicitor and client) in relation to the recovery or attempted recovery of any overdue amount.
Credit card payments incur a surcharge of 3%.
Cancellation Policy
We ask that if you must cancel or reschedule any appointment, that you please provide us with at least 24-hour notice. This way, we will be able to accommodate clients on our waiting list.
We do understand that unavoidable issues arise and will do our best to work with you in case of an emergency. Last minute cancellations or ‘no shows’ may be charged a cancellation fee. Here is our general breakdown of cancellation fees:
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Less than 1 day notice will result in a charge equal to a minimum 50% of reserved appointment(s)
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‘NO SHOWS’ will be charged 100% of service amount (more than 2 no shows will result in prepayment of any future appointments
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If an appointment is rescheduled more than 2 times you will be asked for 50% non-refundable deposit to secure the booking.
Vehicle Detailing Services
Our detailing services and the steps entailed in each Detailing Package are listed at www.mrdetailer.co.nz. MRD reserves the right to refuse service. Unless otherwise arranged and agreed prior, the services listed are the ones that will be performed for each Detailing Package.
Unless otherwise arranged and agreed prior, MRD will not clean closed interior pockets (such as the glove box and center console armrest pockets, if fitted). This is due to client privacy. Please ensure you have notified your insurance company that your vehicle is in our care
How We Use Information
We do not share the information you provide about yourself with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to respond to queries.
You may be able to register with our website if you would like to receive updates on news , events, or new products or services.
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes. We will never sell your personal information to any other company. In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
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